Language, literacy and numeracy test required as condition of enrolment
Completion of Year 10 / HSC or equivalent
Minimum IELTS 5.5 (overall) or equivalent
This qualification reflects he varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team. Where the learner has achieved a specialisation in Customer Engagement, the job roles that relate to this qualification may include Customer Service Representative.
During the course you will learn how to Increase your confidence and knowledge in business operations. Develop an increased understanding of business operations. Deliver quality customer service to your customers. Work effectively with your fellow team members and managers.
All coursework and assessments are done in the context of a business and there is plenty of opportunity to develop skills and tools relevant to the daily running of a business.
Students who complete BSB30120 Certificate III in Business, can then undertake BSB40320 Certificate IV in Entrepreneurship and New Business and/or BSB40120 Certificate IV in Business at IAA.
Our BSB30120 Certificate III in Business (Customer Engagement) provides the practical skills required to start and run a small business. The course covers business planning, dealing with legal requirements, managing finances and marketing products or services.
Level of Study Certificate III
Duration 26 weeks
CRICOS Course Code 107151G
English Requirements IELTS Score UG
Annual Tuition AUD$11,000.00
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