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Support services at institutions

Most major institutions have dedicated student support services to assist students. Some of the services they offer include things like student activities, assistance finding accommodation, academic support, counselling, health services and many more.

Most major institutions have dedicated student support services to assist students. Some of the services they offer include things like student activities, assistance finding accommodation, academic support, counselling, health services and many more.

Government support services

Both the Government of South Australia and Australian Government have dedicated services to assist international students studying in Australia.

South Australian Skills Commission

The South Australian Skills Commission has a dedicated Complaint Handling, Advocacy and Dispute Resolution Service that can assist international students with free, confidential advice and support in relation to the following:

  • Assistance to understand the terms and conditions of enrolment agreements with education and training providers
  • How to access education and training providers’ internal complaints handling processes
  • How to find course information on the Commonwealth Register of Institutions and Courses for Overseas Students
  • Responding to a complaint about an education or training provider: if an international student believes their education or training provider may not have met the terms of their enrolment agreement or polices and has exhausted the complaints processes of the provider, the Commission may be able to assist with advocacy on the student’s behalf.

Where necessary, the Commission can employ the services of a translator to assist with providing support to an international student.


South Australian Skills Commission



Commonwealth Ombudsman

The Commonwealth Ombudsman can look into complaints from international students who are currently studying, previously studied, or are planning to study with private education providers on a student visa.

This does not include public providers such as TAFE and most universities. If you are studying at a public provider, the Commonwealth Ombudsman maintains a list of other agencies that may be able to help you.


Commonwealth Ombudsman


Legal Services Commission of SA

The Legal Services Commission is an independent statutory authority with the aim of providing equal access to justice through the legal system. They provide free legal advice and legal education for everyone. You are able to access free legal advice and minor assistance through a telephone advice line and face-to-face appointments.

When services go beyond minor assistance, legal aid is available for eligible people on matters specified under the Commission's guidelines.


Legal Services Commission of SA


StudyAdelaide

StudyAdelaide offers a range of free and discounted student support services and programs.

Our events and activities are designed to help you connect with other students, enhance your employability skills and balance your studies while enjoying all that Adelaide has to offer.

Both the Government of South Australia and Australian Government have dedicated services to assist international students studying in Australia.

South Australian Skills Commission

The South Australian Skills Commission has a dedicated Complaint Handling, Advocacy and Dispute Resolution Service that can assist international students with free, confidential advice and support in relation to the following:

  • Assistance to understand the terms and conditions of enrolment agreements with education and training providers
  • How to access education and training providers’ internal complaints handling processes
  • How to find course information on the Commonwealth Register of Institutions and Courses for Overseas Students
  • Responding to a complaint about an education or training provider: if an international student believes their education or training provider may not have met the terms of their enrolment agreement or polices and has exhausted the complaints processes of the provider, the Commission may be able to assist with advocacy on the student’s behalf.

Where necessary, the Commission can employ the services of a translator to assist with providing support to an international student.


South Australian Skills Commission



Commonwealth Ombudsman

The Commonwealth Ombudsman can look into complaints from international students who are currently studying, previously studied, or are planning to study with private education providers on a student visa.

This does not include public providers such as TAFE and most universities. If you are studying at a public provider, the Commonwealth Ombudsman maintains a list of other agencies that may be able to help you.


Commonwealth Ombudsman


Legal Services Commission of SA

The Legal Services Commission is an independent statutory authority with the aim of providing equal access to justice through the legal system. They provide free legal advice and legal education for everyone. You are able to access free legal advice and minor assistance through a telephone advice line and face-to-face appointments.

When services go beyond minor assistance, legal aid is available for eligible people on matters specified under the Commission's guidelines.


Legal Services Commission of SA


StudyAdelaide

StudyAdelaide offers a range of free and discounted student support services and programs.

Our events and activities are designed to help you connect with other students, enhance your employability skills and balance your studies while enjoying all that Adelaide has to offer.

Support agencies

There are many not-for-profit organisations that can help you if you are in a difficult situation.

This includes things like buying food, difficulty paying rent or bills, seeing a doctor or buying medicine.

Services provided by these organisations are free or heavily discounted. They are also confidential. All you need to do is show your student ID card.

There are many not-for-profit organisations that can help you if you are in a difficult situation.

This includes things like buying food, difficulty paying rent or bills, seeing a doctor or buying medicine.

Services provided by these organisations are free or heavily discounted. They are also confidential. All you need to do is show your student ID card.