Novel coronavirus (COVID-19) Update for International Students

Click here for information about the International Student Support Package

Updated information for international students regarding Novel coronavirus (COVID-19).

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The novel coronavirus (COVID-19) continues to have a major impact around the world especially for our international student community. Our thoughts are with the people and students who are affected during this time.

With the situation changing so rapidly, including travel restrictions and self-isolation requirements, it is important to keep up-to-date. It is also important to look after yourself. We hope the following information will help with some of your concerns.

The Australian Government launched an official 'Coronavirus Australia' app and WhatsApp channel to provide you with the latest information and advice about COVID-19. The app is available for download from the App Store and Google Play.

Visit our What's Happening page to keep up to date with a range of programs we've put together to help you make the most of your time while you stay home!

International Student Support Package

The South Australian Government has demonstrated its commitment to our international student community, by announcing a new $13.8 million International Student Support Package.  The International Student Support Package is designed to support international students currently residing in South Australia and facing financial hardship. 

Click here to learn more.

Message from the Premier of South Australia

Preventing the spread of COVID-19

Practising good sneeze/cough and hand hygiene is the best way to try to keep yourself healthy; please continue to wash your hands with soap and water regularly and avoid touching surfaces and your face especially your nose, throat and eyes. Avoid touching other people and keep a distance of 1.5m between yourself and other people where possible.

Take it from the World Health Organisation (WHO), the best thing to do is stay home!

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What to do if you're feeling unwell

If you experience flu-like symptoms which could include: fever, sore throat, a cough, nausea/vomiting and difficulty breathing, please contact a medical practitioner. It is very important that you stay home and call the doctor before you visit the practice to describe your symptoms and travel history.

Click here to view the SA Health chart to show exactly what to do if you feel unwell.

Please refer to your institutions’ list of medical providers or contact SA Health or their info line 1800 253 787 for expert health advice.

To find a doctor close to where you are living, visit the Find a health service tool by Health Direct.

📞 The National Coronavirus Information Helpline, 1800 020 080 is available 24/7 for information and advice on COVID-19.

Should you require translating assistance when seeking medical advice please call TIS – Translating and Interpreting Service on 13 14 50.

Contact your OSHC provider to understand the level of cover provided by your policy in case you need medical services or treatment.

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Look out for your wellbeing

COVID-19 is affecting everyone’s wellbeing in different ways. There are some proactive steps you can take to maintain a healthy emotional state. It is important you stay connected with family and friends via telephone, email or social media during this time.

Eat healthily, exercise at home or by taking a walk around your neighbourhood – making sure to practice ‘social distancing’ (a minimum of 1.5m apart). Keep your mind occupied with activities like your studies, cooking, reading, music and art.

Please reach out if you are feeling anxious or overwhelmed, it’s ok to seek help. Just talking to someone can make you feel better.

Relationships Australia's ASKPEACE program supports people from different cultural backgrounds. Call a counsellor on 08 8245 8110 or visit Relationship Australia's website.

For free online support and counselling for 12-25 year olds, visit Headspace.

Beyond Blue has information on managing your mental health during this difficult time. Visit Beyond Blue's website or call 1300 22 4636.

Lifeline also has good advice and the ability to call, text or chat online for support. Visit Lifeline's website or call 13 11 14.

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All about self-isolation

There are certain people that are required to self-isolate for 14 days either at home or in a hotel. These currently include:

  • All travelers to Australia since 15 March
  • All travelers from interstate since 22 March
  • Anyone that has been in close contact with someone with COVID-19 in the past 14 days

There are strict guidelines for self-isolation and we know there are questions around what it means. Take a look at our videos to help understand what you can and can't do.

To understand the full requirements of self-isolation see the SA Health Fact Sheet.

📞 If you need support while in self-isolation (for example, you are unable to get your own groceries or medications) please phone +61 8 8425 9200 and select Option 3.

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Managing your studies

Adelaide's education providers are working hard to support the health, wellbeing and study plans of international students throughout this crisis.

Please contact your institution for more specific information relating to your studies and ongoing course delivery.

Our larger providers have set up dedicated teams to help students, their contact information is listed below:

The Office of the Training Advocate (OTA) provides South Australia's International Student Advisory Service and can provide guidance on where to source information regarding your study. The OTA can also connect you with the most appropriate service to assist in resolving the issues you may be experiencing. Visit the OTA website, email or call 1800 006 488 for more information.

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Financial and emergency assistance

Organisations across Adelaide are coming together to support students in need of financial and emergency assistance.

If you need help to buy food, assist with rent or bill payments or would like someone to help negotiate with suppliers on your behalf, we urge you to contact any of the providers named below. Many of these organisations have approached StudyAdelaide to say they are here for you - remember it is ok to ask for help.

Services, including food, are free and accessible with your student ID.

Accessing your superannuation

As of 4 April 2020, the Australian Government's Department of Home Affairs announced that international students who are experiencing financial hardship, and have been here longer than 12 months, will be able to access their Australian superannuation (super). The government is allowing individuals affected by COVID-19 to access up to $10,000 of their superannuation in 2019–20 and a further $10,000 in 2020–21. 

Applications for early release of super will be accepted through myGov from 20 April. If you would like to access your super, you can register your interest on the myGov website now. View the instructions, terms and conditions from the Australian Taxation Office.

Financial grants

Some of our institution partners in Adelaide have also announced financial grants that are accessible by international students, provided you meet the eligible criteria. More information about the financial support offered can be viewed at the respective institution links below. We will add to the list as we hear of other announcements.

The South Australian Government has launched an International Student Support Package (ISSP). Find out more here.

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With the strict social distancing regulations in place we understand that, sadly, many of you, being casual workers, are now facing unemployment.

Some employers, including supermarkets, telemarketers, cleaning and aged care facilities have announced they’re taking on more staff. We’ve compiled a list of these companies which we will add to as we hear of other opportunities. We encourage you to apply or complete expressions of interest if you have relevant skills or experience. View the list of employment opportunities in Adelaide.

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The South Australian Government has endorsed a number of initiatives aimed at helping landlords and tenants whose incomes have been affected due to the current pandemic. Visit the Consumer and Business Services (CBS) website for more information. 

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Travel and visas

There are overseas and interstate travel restrictions in place as well as limited flights in and out of Australia. The Australian Government's Department of Home Affairs provides the latest information about travel restrictions and visas. View information for student visa holders in Australia.

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Further assistance

The Australian Government has provided a dedicated email and hotline for international students if you have further questions - or call 1300 981 621 (8am to 8pm AEDST Monday to Friday - calls within Australia only).

Please don’t hesitate to contact StudyAdelaide or your institution if you require advice. We also recommend you keep up-to-date with the latest information through your institution and the website.

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