Student support in Adelaide

The South Australian Skills Commission has a dedicated Complaint Handling, Advocacy and Dispute Resolution Service that can assist international students with free, confidential advice and support in relation to the following:

• Assistance to understand the terms and conditions of enrolment agreements with education and training providers

• How to access education and training providers’ internal complaints handling processes

• How to find course information on the Commonwealth Register of Institutions and Courses for Overseas Students

• Responding to a complaint about an education or training provider: if an international student believes their education or training provider may not have met the terms of their enrolment agreement or polices and has exhausted the complaints processes of the provider, the Commission may be able to assist with advocacy on the student’s behalf.

Where necessary, the Commission can employ the services of a translator to assist with providing support to an international student.

The Commonwealth Ombudsman can look into complaints from international students who are currently studying, previously studied, or are planning to study with private education providers on a student visa.

This does not include public providers such as TAFE and most universities. If you are studying at a public provider, the Commonwealth Ombudsman maintains a list of other agencies that may be able to help you.

The Legal Services Commission is an independent statutory authority with the aim of providing equal access to justice through the legal system. They provide free legal advice and legal education for everyone. You are able to access free legal advice and minor assistance through a telephone advice line and face-to-face appointments.

When services go beyond minor assistance, legal aid is available for eligible people on matters specified under the Commission's guidelines.